Frequently Asked Questions
Explore our massage FAQ for helpful information about booking, appointments, massage sessions, add-ons and policies.
Booking & Appointments
Everything you need to know about scheduling your visit.
Each massage therapist has their own style, techniques and areas of focus. Some therapists provide traditional massage using lotion or oil, while others may specialize in dry massage, stretching, trigger point therapy or other approaches.
To help ensure that the experience you book matches what you are expecting, we ask clients to select their therapist when scheduling. Please review the therapist’s description before booking. If you’re unsure who would be the best fit, text us and we’ll be happy to offer recommendations.
Simply Divine Massage is available by appointment only. Scheduling ahead ensures that a therapist and treatment room are reserved specifically for you.
Each massage therapist manages their own schedule, so appointment availability varies by therapist. Current openings can be viewed through our online booking system.
Simply Divine Massage does not arrange in-home, hotel, mobile or other off-site appointments. Appointments booked through Simply Divine Massage take place at our professional massage studio in Surprise, Arizona.
We recommend booking as early as possible, especially during the months of October through March. Availability varies by therapist and may fill quickly.
No times may appear because the therapist is fully booked or does not offer the selected service or add-on.
New to Massage?
Learn what to expect before, during and after your appointment.
Services & Add-Ons
Learn more about options and how your session can be tailored to your needs.
Our therapists offer a range of therapeutic and relaxation-focused approaches, including deep tissue, trigger point therapy, sports massage, injury recovery, Swedish massage, hot stone massage, prenatal massage, cupping and IASTM. Visit our Massage Services page to explore each option.
We do not offer traditional side-by-side couples massage. Each person may book an individual appointment based on therapist and room availability.
Yes. Available add-ons—including cupping, IASTM and hot stones—may be incorporated into your massage at no additional cost when appropriate.
No. Services and add-on availability vary by therapist based on their training and preferred techniques. Visit our Massage Therapists page to see what each therapist offers.
If the add-on appears as an option for your selected therapist, you may request it while booking. Your therapist can also discuss whether it is appropriate for your goals at the beginning of your appointment.
Aromatherapy is not a standard service at Simply Divine Massage, but some therapists may have essential oils available. If you’re interested, ask your therapist at your appointment. Availability and oil selection vary by therapist.
Pricing, Payment & Policies
Helpful details about session pricing, payments, cancellations and appointment policies.
Simply Divine Massage does not accept or bill insurance. However, if massage therapy is prescribed by your medical provider, you may be eligible to request reimbursement from your insurance company. Coverage and requirements vary, so please contact your insurance provider directly for details. Payment is due at the time of service and you may retain your receipts to submit to your provider for possible reimbursement.
We accept cash, credit and debit cards, HSA cards, Cash App and Bitcoin.
Yes. E-gift cards can be purchased online at any time. Physical gift cards are also available; however, because our studio operates by appointment and does not have a receptionist, please contact us in advance to arrange a pickup time when someone will be available to assist you.
First, check the spam or junk folder for the email address entered when the eGift Card was purchased. If it isn’t there, use the email account’s search bar and search for “Simply Divine Massage” or “eGift Card.”
After certain device or email-app updates, messages may be filtered differently and may not appear immediately in the main inbox, even though they were delivered. Searching for the specific email often helps locate it.
If the eGift Card still cannot be found, Text Us for assistance.
We understand that life happens. If you need to cancel or reschedule, please provide at least 24 hours’ notice. This gives us an opportunity to offer the appointment to another client and helps protect your therapist’s reserved time. No-call/no-show appointments and cancellations made with less than 24 hours’ notice may be charged a fee of up to $65, depending on the scheduled session length.
Arriving late may shorten your massage so the following appointment can begin on time. The full scheduled appointment fee may still apply.
Still Have Questions?
We’re happy to help. Contact us for additional information, or book your massage when you’re ready.